Overview
From $93,530 to $117,875 Annually
110 State Street
Albany, NY 12236
Minimum Qualifications
- You're currently reachable on the the appropriate eligible list for this title,
- For 52.6 and/or 70.1 transfer to an Information Technology Specialist 4, salary grade (SG)-25, you must have one year of permanent competitive, or 55-b/55-c service in an approved title for transfer allocated to an SG-23 or above.
To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website. Appointments must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.
Duties
- Facilitate project design/re-design activities on complex applications.
- Assess current and upcoming organizational priorities and evaluate their potential impact on the workload of the unit.
- Understand existing applications functionality and research best future fit.
- Assess feasibility of ServiceNow platform and its tools as a replacement for Lotus Notes and other legacy applications and help identify future IT Solutions.
- Perform fit-gap analysis against existing applications and out-of-the-box platform features and evaluate their fit within and impact on existing systems.
- Research and assess new ServiceNow platform tools and functionality for use at OSC.
- Work with customers and business analysts in the establishment and confirmation of business requirements for changes to existing and development of new applications.
- Oversee preparation of technical specifications written to ensure business requirements will be fully met.
- Prepare accurate estimates of effort, plan and prioritize tasks to ensure established deadlines are attained.
- Assist staff in addressing technical and functional issues which impact projects and business functions.
- Communicate and negotiate with business units to set priorities and provide feedback on the status of work being performed.
- Oversee maintenance of documentation related to the applications and business processes they support.
- Plan and manage work of self and staff.
- Oversee staff assignments; ensure priorities of management is clearly communicated.
- Assist in developing plans in support of established priorities.
- Allocate staff resources as necessary to meet work objectives.
- Escalate issues to management as necessary.
- Perform supervisory functions as required, with attention to detail and timeliness.
- Plan work tasks and activities; prepare project plans when necessary to track progress of work initiatives.
- Direct and supervise staff in their daily tasks and provide feedback as appropriate.
- Ensure adequate team coverage and off-hours support as needed.
- Coordinate work efforts with other teams.
- Actively practice project management methodologies and exhibit project manager competencies including:
- Promoting team building and empowerment of project team members.
- Focusing on results be business, product driven.
- Exhibiting a positive attitude toward high quality standards.
- Assuming responsibility for monitoring progress.
- Promoting a high level of productivity and morale within the team.
- Participate in the development, organization, and scheduling of training activities for staff and new hires.
- Create comprehensive performance plans and prepare timely and detailed performance reviews.
- Assess staff training needs and develop training plans.
- Attend to personnel issues promptly and discreetly.
- Assist management in assessing and enhancing the ServiceNow Software Development Lifecycle (SDLC) processes and operating model.
- Lead efforts on responding, reporting, and trouble-shooting problem areas and facilitating appropriate priority readjustments.
- Perform code review and oversee migration to test environments.
- Reassign tickets based on staff workload and experience.
- Mentor and support staff in the development of and adherence to quality assurance goals and standards.
- Perform administrative functions in support of management and the goals of the organization:
- Serve on various committees related to IT and/or user requirements as needed.
- Assist bureau management with research and special projects.
- Provide attendance coverage at meetings and provide status updates to management.
- Ensure applications are secure and proper controls to safeguard business data are in place.
Knowledge, Skills & Abilities
- Demonstrated experience with IT Infrastructure Library (ITIL) / IT Service Management (ITSM) (at least 2 to 5 years), including but not limited to:
- Service Catalog Management.
- ServiceNow Administration.
- Preparing design specification documents.
- Evaluating written materials, specifications, and artifacts.
- Preparing technical communication, such as service notifications and customer notifications.
- Excellent verbal and written communication skills.
- Demonstrated critical thinking, problem solving and analytical skills.
- Demonstrated ability working collaboratively in a team environment.
- Experience with Object Oriented Programming.
- Experience Programming Internet Applications.
- Experience programming the User Interface of web-based applications.
- Experience with HTML.
- Experience with JavaScript.
- Experience with SQL/SQL*Plus.
- Experience with Java.
Cover Letter & Resume
Submit a clear, concise cover letter and resume stating how you meet the above minimum qualifications. Reference Item #00863-JER on your cover letter for proper routing. Documents must be sent as unlocked and accessible attachments.